{"id":59682,"date":"2021-07-09T11:20:46","date_gmt":"2021-07-09T09:20:46","guid":{"rendered":"http:\/\/www.abmnews.com\/blog\/?p=59682"},"modified":"2021-07-09T11:20:48","modified_gmt":"2021-07-09T09:20:48","slug":"il-cliente-al-centro-la-volkswagen-nomina-il-suo-chief-experience-officer","status":"publish","type":"post","link":"http:\/\/www.abmnews.com\/blog\/il-cliente-al-centro-la-volkswagen-nomina-il-suo-chief-experience-officer\/","title":{"rendered":"Il Cliente al centro: la Volkswagen nomina il suo Chief Experience Officer"},"content":{"rendered":"\n<p><strong>La Volkswagen prosegue nell\u2019applicazione della sua strategia di marca ACCELERATE, creando la struttura per rafforzare l\u2019esperienza integrata dei Clienti nell\u2019era della mobilit\u00e0 digitale. Un\u2019unit\u00e0 di progetto di nuova creazione far\u00e0 da interfaccia tra tutte le divisioni e regioni per stabilire un sistema completo di gestione della user experience. Le richieste e i riscontri dei Clienti diventeranno il punto focale per sviluppare nuove vetture e nuovi servizi. L\u2019obiettivo \u00e8 creare una customer experience di prim\u2019ordine in tutti i momenti di contatto con la marca Volkswagen. A capo dell\u2019unit\u00e0 ci sar\u00e0 Markus Kleimann, gi\u00e0 Responsabile della gamma di modelli mid- e full-size della Volkswagen. <\/strong><\/p>\n<p>\u00a0<\/p>\n<p>\u201cCon il crescere della digitalizzazione delle auto, nascono nuove interfacce con i nostri Clienti dentro e fuori dall\u2019abitacolo. Oggi pi\u00f9 di sempre, una customer experience integrata e la rapida realizzazione delle richieste dei Clienti sono diventate fattori fondamentali di differenziazione\u201d, dichiara il CEO della marca Volkswagen Ralf Brandst\u00e4tter. \u201cLa Volkswagen si sta evolvendo in un\u2019azienda tecnologica che pone il Cliente al centro. Con la nostra strategia ACCELERATE, abbiamo allineato ancora di pi\u00f9 i processi con i bisogni dei Clienti: dalle prime fasi di sviluppo delle vetture, attraverso la configurazione e l\u2019acquisto dell\u2019auto e dei nostri servizi, fino alle visite in officina\u201d.<\/p>\n<p>\u00a0<\/p>\n<p>La Volkswagen ha nominato Markus Kleimann Chief Experience Officer (CXO), affidandogli la responsabilit\u00e0 della gestione complessiva e lo sviluppo sistematico delle interfacce coi Clienti. Prima di essere Responsabile della gamma di modelli mid- e <br \/>full-size della Volkswagen, Kleimann ha ricoperto diversi incarichi tra cui Responsabile dello Sviluppo e Responsabile della Strategia in America Meridionale e in diversi Paesi, tra cui la Cina, dove ha guidato la definizione e lo sviluppo di modelli specifici per i mercati locali, come per esempio la Virtus e la Nivus (Taigo in Europa) in Brasile.<\/p>\n<p>Come Chief Experience Officer, Kleimann assicurer\u00e0 che le aspettative dei Clienti e i loro bisogni siano integrati in tutti i passaggi dello sviluppo di prodotti e servizi.<\/p>\n<p>\u201cPer noi, una customer experience integrata significa utilizzare i riscontri dei Clienti per l\u2019ulteriore sviluppo dei nostri prodotti e servizi. Si tratta di un elemento cruciale per avere i Clienti pi\u00f9 soddisfatti. Con la nostra nuova unit\u00e0, stiamo creando una struttura che ci permetter\u00e0 di integrare i bisogni dei Clienti nella nostra offerta in modo pi\u00f9 rapido e consistente nel futuro. In particolare, \u00e8 importante rendere i nostri servizi intuitivi da utilizzare, integrarli nelle vite dei nostri Clienti e nella loro esperienza e prevedere nuovi sviluppi\u201d, dichiara Kleimann.<\/p>\n<p>\u00a0<\/p>\n<p>Con la strategia ACCELERATE, la Volkswagen vuole essere la marca di mobilit\u00e0 sostenibile pi\u00f9 attraente. Per questo, l\u2019Azienda sta portando avanti la sua trasformazione digitale, accelerando sul percorso per diventare un fornitore di mobilit\u00e0 basato sul software. Nuovi modelli di business fondati sui dati, integrazione del software nelle vetture ed ecosistemi digitali di nuova concezione diventeranno le competenze centrali della Marca. Allo stesso tempo, la Volkswagen prosegue la sistematica elettrificazione della sua gamma di vetture.<\/p>\n<table width=\"471\">\n<tbody>\n<tr>\n<td width=\"471\">\n<p><strong>Volkswagen:\u00a0 <\/strong><\/p>\n<p>La marca Volkswagen \u00e8 presente in oltre 150 mercati in tutto il mondo e produce veicoli in pi\u00f9 di 30 sedi in 13 Paesi. Nel 2020, ha consegnato circa 5,3 milioni di vetture. Queste includono le bestseller Golf, Tiguan, Jetta e Passat, oltre ai modelli 100% elettrici ID.3 e ID.4. Oggi circa 184.000 persone lavorano per la Volkswagen in tutto il mondo. <br \/>La Marca conta oltre 10.000 Concessionarie con 86.000 dipendenti. Con la strategia ACCELERATE, la Volkswagen procede nella sua trasformazione in un fornitore di mobilit\u00e0 orientato al software.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":59683,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[262,347],"tags":[],"class_list":["post-59682","post","type-post","status-publish","format-standard","has-post-thumbnail","category-novita","category-volkswagen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Il Cliente al centro: la Volkswagen nomina il suo Chief Experience Officer - AbmNews<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.abmnews.com\/blog\/il-cliente-al-centro-la-volkswagen-nomina-il-suo-chief-experience-officer\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Il Cliente al centro: la Volkswagen nomina il suo Chief Experience Officer - 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